9.1 General

All physical items ship from the Netherlands via PostNL or another carrier at my discretion.
Shipping costs depend on weight, destination, and shipping method, and are shown at checkout.

Delivery times are estimates and may be affected by customs, weather, strikes, or other events beyond my control.

9.2 Incorrect or Incomplete Addresses

Orders ship to the address entered at checkout.

If the address is:

incorrect

incomplete

outdated

or entered with errors

then:

the order cannot be refunded

the order cannot be replaced

the order cannot be resent

If the parcel returns due to an address error, the customer must place a new order.

9.3 Failure to Collect / Refused Delivery

If a parcel is returned because it was not collected or delivery was refused:

no refund will be issued

reshipping is not possible

A new order must be placed.

9.4 Uninsured Shipping

Includes Track & Trace only.
No compensation for:

loss

damage

delay

By selecting uninsured shipping, you accept full responsibility once the parcel is handed to PostNL.

9.5 Insured Shipping

Includes Track & Trace and insurance coverage.

Dutch orders ship aangetekend (registered).

International orders ship insured via PostNL.

If a parcel is lost or damaged, reimbursement is possible only after PostNL approves the claim.
PostNL investigations can take several weeks.

Insured shipping is strongly recommended for orders above €50.

9.6 Customs & Import Fees

For shipments outside the Netherlands:

• customs duties
• handling fees
• taxes
• and import charges

are the responsibility of the customer.

Customs delays do not qualify for refunds.

Netherlands

Uninsured or insured available.
Estimated delivery: 1–3 business days after dispatch.*

EU Countries (Uninsured or Insured)

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Europe — Non-EU (Uninsured or Insured)

Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland, Vatican City, United Kingdom.
Estimated delivery: usually 3–10 business days.*

Europe — Insured-Only Destinations

Albania, Bosnia & Herzegovina, Kosovo, Moldova, Montenegro, North Macedonia, Serbia.
Estimated delivery: 2–4 weeks.*

International Destinations (Outside Europe)

Australia, Canada, Hong Kong, Japan, New Zealand, Singapore, South Korea, United States.
Estimated delivery: 2–5 weeks.*

12.1 General

Returns are accepted only in accordance with EU law (EU customers only). 
International orders are final sale.

The return address is provided only after a return request is approved.

Returns without prior approval will not be considered accepted and will not be refunded.

12.2 EU Right of Withdrawal (EU Customers Only)

EU customers may withdraw within 14 days of receiving their order.

To qualify, items must be:

unused

unopened and sealed (if applicable)

in original condition

safely packaged

Return shipping is the customer’s responsibility.
Original shipping fees are not refunded.

If a return parcel is lost and no tracking is provided, no refund can be issued.

 

12.3 Hygiene-Sensitive Products

Soaps, candles, and other hygiene-sensitive products are sealed for safety.

These items cannot be returned once the hygiene seal is broken

(e.g., sticker broken, lid opened, wrapping removed).

Unopened items may be returned within the EU withdrawal period.

12.4 Yorke Boxes (Limited Edition Bundles)

Yorke Boxes are sold as one single curated product.

Because they are limited, handmade, and include hygiene items:

partial returns are NOT accepted

the entire box must be returned

if any hygiene item is opened, unsealed, or used,
the entire box becomes non-returnable

International Yorke Box orders are final sale.